The only thing constant in our lives, and in any business,
is the certainty of change. We can’t control that. No leader can prevent
surprises, disruptions, challenges, or unforeseen events. But what we
can do is set ourselves and our teams up to meet those challenges with
all the resources, resilience, decision-making, and wisdom available to
us. So how does a leader organize an office that’s built to maximize the
talents of his or her workforce? How does a company set up its
employees so that they’ll have the greatest likelihood of being able to
meet these challenges?
Fortunately, there’s a lot of science on how to create a
brain-friendly workplace – tools and strategies that makes us more
creative, productive, happier and better decision-makers at work. And
though more and more companies are incorporating all these new findings,
there are plenty that aren’t – according to Gallup, worldwide only 13
percent of employees say they feel engaged at work.
Money is not the answer: companies can’t buy their way to employee
engagement and happiness. The science has shown that people are much more motivated
by internal, or intrinsic, rewards than they are by external, or
extrinsic rewards, like money. For instance, a meta-analysis in 2010 of
over 120 years of research found that there to be almost no tie at all
between job happiness and salary.
So what does make a difference? How can employee engagement,
satisfaction, and productivity be influenced? Here are several ways.
1. Disconnection. Obviously technology has revolutionized
every aspect of the modern office. But on an individual level, we all
feel besieged. According to a 2012 study from McKinsey Global Institute,
the average knowledge economy worker spends 28% of his or her time just reading and answering e-mail.
Another study found that the typical office worker goes only 11 minutes
without being interrupted, and that, once interrupted, it takes an
average of 25 minutes to return to the original task.
There are also studies that show that just having a phone on a
table when people are talking prevents them from feeling connected –
even when the phone is never used. So for higher performance, more
focus, and greater collaboration, consider having screenless meetings –
no phones or computers allowed. People will feel more connected, less
distracted, and engage in more effective collaboration, which is what
most meetings are all about in the first place. When this was tried at
The Huffington Post the duration of leadership meetings was cut in half –
and the meetings were more effective.

Always on: Office workers at a canteen in Bangalore
Image: REUTERS/Abhishek Chinnappa
Also, encourage face-to-face communication, instead of everybody
communicating through text or email alone. At the Salk Institute, labs
have an open door policy, and researchers and faculty are encouraged to
wander, walk in and open discussions – discussions that can lead to new
ideas and breakthroughs.
2. Freedom. If the goal is the well-being and productivity
of employees, research shows this can be significantly influenced by
giving workers freedom and autonomy. A 2010 study by Alex Haslam from the University of Exeter found
that allowing employees to choose how many plants and photos they
wanted in their office increased productivity by up to 32% compared to
employees who had been given no choice. And research has also shown that
having a sense of autonomy increases our ability to respond to stress,
and, accordingly, decreased feelings of autonomy make us more vulnerable
to stress. When the Salk Institute initiated a five-year plan to increase scientific discovery, they were careful to allow employees to have major input.
3. Greenery. Simply put, humans like nature and greenery and
the more of it we experience in the office, the happier and more
productive we are. In fact, this tendency to respond positively to
nature and natural settings is called the “biophilia hypothesis,” coined
by Edward O. Wilson in his 1984 book, Biophelia. And research
bears him out. A 2010 study from Cornell University found that the
presence of indoor plants had a beneficial effect on workers’ attention
spans. Another study, by researchers from the University of Twente, in
the Netherlands in 2008, found that indoor plants reduced stress. And a
2007 study found that windows that looked out on natural settings had
more positive health effects than those that looked out on more urban
settings. So in addition to making your office more green in terms of
sustainability, make it literally green, too.

Plants have a measurable impact on our health and productivity
Image: REUTERS/Yuriko Nakao
4. Movement. The news that sitting down all day is terrible
for our health is by now well-known. But moving, and walking, is as good
for our minds and is it for our bodies. A study by University of Illinois researchers
found that walking just three times a week for forty minutes at a
natural pace helps improve brain connectivity and cognitive function. So
encourage employees to walk and move. One way to do this is to
discourage employees from eating lunch at their desks. Even better,
encourage them to leave their phones behind when they go to lunch. And
walking meetings have the benefit of both movement and face-to-face
connection and collaboration. In the early days of the Huffington Post,
many of the best ideas came walking meetings. As the Danish Philosopher
Soren Kierkegaard said, “I have walked myself into my best thoughts.”
5. Giving. There’s a lot of science showing that giving does
as much for the giver as the recipient. And this carries over to the
office. A 2013 study by UnitedHealth Group found that employee volunteer
programs increased engagement and productivity, with more than 75% of
the volunteering employees saying they felt healthier, more than 90%
reporting being in a better mood, and more than 95% saying it had given
them more purpose in life. Volunteering employees were also found to
have increased their time-management skills and their ability to connect
with colleagues. Another 2013 study, from the University of Wisconsin,
found that employees who give back are more likely to help their
colleagues, more committed to their work, and less likely to quit. So
set up a volunteering program and make it as easy as possible for
employees to give back.
The ultimate take-away is that it’s not about high-end physical
infrastructure, or more money, or more technology. It’s about
recognizing the elements that make us human, what we really value, and
what really motivates, inspires and engages us. Much of this isn’t
surprising – but what we can see now is how science is validating a lot
of ancient wisdom. Companies that embrace this, instead of doing
business as usual, will be set up to win the future.